FAQs

Why Cocoa West and Not Another Chocolatier?
Cocoa West is different in the sense that there is tight quality control. The Maitre Chocolatier and owner lives on premises and owns the company. She also has a significant amount of experience and actually teaches the art of chocolate making around the world. Additionally, she hand selects ALL of her products to ensure that they are organic and fair trade. For more information about Joanne, you can view her biography

Are You Able To Order Online?
Yes, you may order all of our chocolate truffles at our Online Store.

Can You Create Customized Boxes Of Chocolates?
Yes, you are able to customize your boxes of chocolates by emailing us or by phone. However, we do recommend that you let us put together an assortment of the Maitre Chocolatier's special selections.

Do We Have Vegan Options?
Yes, we do. All of our dark chocolate is completely vegan.

Are There Special Corporate Rates ?
Yes, we do offer special rates for our corporate orders. Please feel free to call us about special request as we will do our best to meet your requirements. You may download a corporate gift boxes and price list here.

What Kind Of Treats Do We Offer At Our Chocolate Shops?
Please refer to our menu.

How Long Does It Take To Get To Bowen Island?
Many people think that because Bowen Island is an island that it is far away. It's not! It only takes approximately 45 minutes from downtown, including the scenic ferry ride.

What Exactly Is The Chocolate Suite?
The Chocolate Suit is a boutique-style accommodation that is located on the premiss of production. It is located in a Europen-style shophouse. What's that mean? Well, it's a larger building with a Whistler Village feel. The chocolate suite is located beside where the chocolate is made and the Maitre Chocolatier lives above the production facility.

Do We Do Chocolate Wedding Favors?
Yes, we do. You can choose your truffles and we can customize packaging to meet your needs. Please view our price list and gift box selection here.